Louise Green, Product Quality and Recover Manager, Ikea

MKFM Podcasts

Saturday, 30 November 2024 - 6 minutes

Re-shop & Re-use: Good for your pocket and good for the planet!

Ikea’s Re-shop & Re-use, online and in-store, offers a special selection of products ready for a brand-new life. When you purchase from Re-shop & Re-use, you also help to reduce waste!

The products available at Re-shop & Re-use arrive here in a variety of ways, including:

Discontinued products that are in perfect condition but are no longer sold in-store 
Pre-loved products from Ikea’s Buyback service
Display products from Ikea’s Showroom that have been used to inspire customers.
Items from failed or returned deliveries where the packaging may be damaged, but the item is in great condition
Returned products that are checked and deemed suitable for resale
Some furniture might have a few cosmetic imperfections, but everything is functional and safe to use.

Rather than scrap these items, the Re-shop & Re-use team check them and sell them at a reduced price so customers can enjoy a bargain, and the store produces less waste, which is better for the environment.

The condition of the products at Re-shop and Re-use vary, so every item is individually priced, and customers receive the product as it's described and at a fair price. Whether it's in its original packaging or fully assembled, customers purchase the product “as-is”. All products available from Re-Shop and Re-Use are also returnable, which is useful if that ex-display, bargain wardrobe you purchased is slightly too big (!) and Re-Shop & Re-Use items are also covered by Ikea’s generous returns policy.

Customers can also browse Re-shop & Re-use Online from home – this additional stock includes bargain flat-packed items as well as smaller items from Ikea’s Market Hall ranges. Customers reserve their discounted item online and then have 48-hours to visit Re-shop & Re-use in store to collect and pay for it. If customers change their minds, Re-shop & Re-Use Online reservations cancel after 48-hours and the item goes back on sale in the Online shop.

So, make sure you check out the Re-shop and Re-use area next time you visit the Milton Keynes store – you’ll find it at the end of the store, near aisle 46, just before you go through the tills – we can’t wait to welcome you!