MK Community Foundation is currently looking for a Centre Manager to join their team. Find out more information about the role and how to apply here...
Job Purpose
To supervise social enterprise activities across Acorn House and Margaret Powell House ensuring the highest standards and customer service levels are maintained at all times by the team.
Reporting to the Finance Director
We are looking for a customer focussed individual with the ability to work across teams and liaise effectively with tenants, clients, suppliers and visitors.
With a strong team culture and clear understanding of collaborative working to drive our values of Funding Fairness.
This role is to lead the team by example and provide support and motivation to the team whilst demonstrating commitment, flexibility, passion and effectiveness.
Person Specification
Essential
- Excellent Customer Service Skills
- A positive can-do attitude.
- The ability to lead by example.
- Proven supervisory skills.
- Ability to juggle competing workloads to meet the demands of the post.
- Good written and oral communication skills
- Exceptional interpersonal skills and the ability to remain approachable and friendly to all sectors of the community.
- The ability to prioritise and delegate effectively whilst remaining calm and ensuring effective cross-team working.
- The ability to respond effectively to an emergency whilst remaining calm and focussed and ensuring all procedures are followed.
- Willingness to work occasional evening and weekends.
Desirable
- Knowledge and understanding of the Voluntary Community Sector and how the sector enhances the quality of life for individuals and groups.
- The ability to understand the financial targets and to be able to spend/achieve income within those targets.
- Knowledge of conference/meeting room hire and tenanted business units.
The Role
- To oversee operational processes relating to all social enterprise activities, in line with the Standard Operating Procedures (SOPs) including, but not limited to, booking system, room layout/set up, IT provision, and catering requirements.
- To manage the team, which includes but not limited to, planning weekly rotas to ensure adequate operational staff in place to cover all social enterprise activities and objective setting and performance reviews for staff.
- Facilitate viewings with potential clients of all social enterprise activities, being able to provide all the necessary information relating to costs, availability, processes, timelines, and services.
- Manage the administration process in relation to Small Business Units across both CMK buildings and other MKCF sites as required, including viewings and the preparation of contracts, including obtaining relevant documentation.
- Maintain responsibility for the day-to-day security of both CMK buildings including the monitoring of CCTV, raising any concerns and issues to the Estate Manager in a timely manner.
- Liaise with the cleaning contractors to ensure high standard of cleanliness are always maintained.
- To liaise with the Estates Manager daily, providing updates on issues such as repairs and maintenance, health and safety, move ins and outs, as well as other tenant issues.
- Manage consumable levels in accordance with the procurement policy.
- Take the lead in the event of an emergency in either CMK building and be able to direct staff, visitors, and tenants effectively whilst remaining calm and professional.
- Identify any building issues and defects in and around the CMK buildings and report to Estates Manager or Managing Agent. Ensure Health & Safety issues are reported immediately and recorded in line with the Health& Safety policy documents.
- Work closely with other areas of the business, such as credit control and marketing, to ensure that the social enterprises operate as a success.
- To undertake any other duties as directed by your Line Manager or Senior Leadership team.
Location: Milton Keynes
Salary range: £25,000 to £30,000
How to apply
To apply, please send your CV and covering letter to: Janet.Stanford@mkcommunityfoundation.co.uk
In your covering letter please explain how you meet the essential areas in the job description.
Applications close 5pm, Friday 31st March, 2023.
