Social FM Limited and Maxwell Facilities Ltd, dedicated Facilities Management companies focussed on specific support to Social Housing and Educational Establishments, are currently recruiting a dedicated Helpdesk Co-ordinator.
Helpdesk Co-ordinator will play a critical role in handling all emergency and planned repairs and maintenance issues. The role requires a person with a positive ‘can do’ attitude, who can work as part of a small team but also use their own initiative to problem solve.
The position will be shared across both organisations with full training and support.
Working from home you will be responsible for:
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Receiving incoming requests for repairs or maintenance
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Monitoring the helpdesk email
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Logging jobs via Topdesk
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Updating clients on job progress
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Corresponding with contractors
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Scheduling maintenance appointments
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Following up on all requests
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Communicating progress to clients and contractors
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Maintaining the correct records
Required Skills:
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Customer-focused attitude
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Efficient workflow
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Task Management – ability to prioritise
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Basic understanding of facilities
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Multi-tasker
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IT literate
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Professional
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Organised
This would be a full-time WFH position – weekly meetings will be required either in person or via TEAMS. Laptop, phone and training will all be provided by the company.
To apply please send your CV and covering letter in the first instance to: support@socialfm.co.uk
Please also see the following websites for company information and background: www.socialfm.co.uk & www.maxwellfacilities.co.uk
The teams look forward to hearing from you.
