Local estate agency, Lion Estates, have won The British Property Award for Milton Keynes for a second year due to their level of great customer service.
The Lion Estates team performed outstandingly throughout the extensive judging period, which focused on customer service levels. "This is testament to our 'quality over quantity' approach" said Dominic Marcel, Founding Partner.
Lion Estates are currently shortlisted for several national awards, which are due to be announced later this year. Thanks to The British Property Awards (BPA), agents across the UK have the essential chance to be assessed foe their service against that of their local, regional, and national competitors.
The property awards are given to agents that go above and beyond in providing exceptional customer service; these accolades serve as a spotlight to draw attention to these qualities in the local marketplace.
Since there is no admission fee, BPA is among the estate agency awards suppliers that is most inclusive. This has made it possible for their award to be structured in a way that ensures maximum participation, with over 90% of agents who meet their minimum criteria on a local level.
"When we launched in 2019 we didn't want to simply offer a better version of the traditional estate agency set up, we wanted to revolutionise the home-moving experience by copying the models of countries where estate agents are seen as a valued asset, rather than a necessary evil. We are extremely proud that sticking to our ethos of offering a personalised approach to each of our clients by allocating one agent to look after both your sale and onward move has enabled us to grow a team of like-minded agents who are passionate about raising the standard of our industry.” Dominic said.
In order to get a fair and impartial assessment of each estate agent’s customer service, the BPA team personally mystery shops each agent in accordance with a set of 25 criteria. The judging criteria is extensive and intricate, examining various media, situations, and time periods to ensure that each agent has been evaluated equally and rigorously.
Robert McLean from BPA said, “Our awards have been specifically designed to be attainable to all agents, removing common barriers to entry, such as a cost, to ensure that we have the most inclusive awards. Our awards have also been designed to remove any opportunity for bias or manipulation. If agents have been attributed with one of our awards, it is simply down to the fantastic customer service levels that they have demonstrated across a prolonged period.”
Dominic added, “It’s amazing to think that in five short years we’re constantly being recognised as one of the top estate agencies in Milton Keynes and are the forefront of the ‘self-employed estate agent’ movement, not just in Milton Keynes, but across the whole of the UK. In order to continue providing the same high level of service to more home movers, we’re always looking for more agents who are as passionate about improving our industry to join our team. Those that believe that dealing with quality over quantity is in the best interest of the client.”
If you're interested in joining the Lion Estates team, reach out to Dominic Marcel on dominic@lionestates.co.uk
